FAQ

By negotiating special contracts with airlines, engaging insider promotions and relying on the expert skills of our travel consultants, Elite Flyer has access to highly discounted Business and First Class tickets.
You can reach us Monday – Friday from 8:30AM – 5:00PM, Pacific (excluding holidays); toll-free/SMS at 1-855-HI-FLYER; by emailing contact@eliteflyer.com or your travel consultant (firstname@eliteflyer.com).
Our travel consultants work in-house at our Vancouver, British Columbia office.
Our focus is on getting clients the best deals for Business and First Class tickets. We don’t sell coach tickets or other services. However, we can refer you to a trusted luxury partner to help arrange your other travel needs.
Your ticket cost is all-inclusive and no additional fee is charged, other than change/cancellation fees if applicable.
We accept payment by: VISA, MasterCard, American Express, JCB and Maestro. If you prefer paying by wire transfer, cheque or Interac e-Transfer, please contact your travel consultant.
We sell tickets in U.S. dollars ($USD) and Canadian dollars ($CAD). By default, we will quote you in $USD. If you want to be quoted and invoiced in $CAD, please contact your travel consultant.
Like any travel agency, tickets sold by Elite Flyer will have different change fees and refund terms. These are communicated in travel quotes and itinerary confirmations.
Usually, name changes are not possible. Contact your travel consultant for the best advice.
Maybe. Let your travel consultant know about the details of your airline credit.
All travel requires documentation, including passports, visas, and vaccination records. Requirements vary based on nationality and airlines/transit points/destinations. It is the passenger’s responsibility to ensure compliance with document and eligibility requirements. Elite Flyer is unable to advise the client what documents are required for travel, including if a visa is needed. Passengers are encouraged to contact the embassy of countries in which they transit or visit and operating airlines to understand what requirements apply.
Elite Flyer strongly recommends having travel insurance. While we do not sell travel insurance, upon request we will refer you to a specialized partner to discuss your needs.
The decision to travel is yours to make. We recommend consulting with your government to discuss any safety concerns.
With few exceptions, airlines no longer issue paper tickets. Your tickets are stored electronically in the airline’s computer system. You only need to provide your name and airline reservation code or e-ticket number (13-digits) at check-in to retrieve your boarding pass. If a paper ticket is required, your travel consultant will send them by courier.
Once Elite Flyer receives full payment, reservations are usually confirmed on the same business day. However, it may take up to 48 business hours to confirm reservations. Once confirmed, we email a copy of the receipt and itinerary. If payment is received outside business hours, please wait until at least the next business day for confirmation.
Not all tickets Elite Flyer sells accrue frequent flyer miles or points. Elite Flyer is not responsible for frequent flyer benefits or mileage/point accruals.
If you have special requests, including airport services and/or special meals, inform your travel consultant. Note that special requests are not guaranteed.
Absolutely! Just let your travel consultant know about seat preferences. Note that seat selection is not guaranteed.
Contact your travel consultant immediately to discuss alternative arrangements. Without alternative arrangements, the airline may mark the travel as “no show” and all ticket value will be lost and no refund will be provided.
If you are at the airport and are unable to check-in with an Elite Flyer ticket, please call 1-855-HI-FLYER and follow the prompts for our 24/7/365 after-hours emergency support. This line is ONLY for emergencies and any calls for non-emergency support may incur a fee.
Baggage rules depend on ticket terms and the operating airline(s). Contact your travel consultant for details.
Elite Flyer proudly offers a boutique client experience. Contact your travel consultant and we will work with the airline(s) to manage the schedule change.
Yes. We are licensed by Consumer Protection British Columbia (#79715).
Elite Flyer takes client privacy seriously. You can review our Privacy Policy and contact our Privacy Officer with any questions or concerns at privacy@eliteflyer.com.
We take all complaints seriously. If you have a complaint, please speak with your travel consultant directly. If you want to escalate your complaint, please ask to speak with a manager and s/he will contact you as soon as possible.